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Disconnected: What to do if your internet isn’t working April 16, 2018

We often don’t realize how much we depend on the internet until it’s not working. There are a few common reasons a computer may be unable to stay connected to the internet.

If you have other devices that connect to the internet, you can use those to help determine whether the problem is with the computer or something else. If all your devices experience connectivity issues at the same time, the issue could lay with the cable or DSL modem, network router or ISP. If only one computer is having issues, there could be a problem with the hardware.

Cable/DSL Modems

Sometimes, power-cycling can correct issues related to a cable modem failing to maintain a connection.

First, power off your computer. Then turn off the modem by disconnecting the power cord from the back. Leave it unplugged for at least 10 seconds before plugging it back in.

Give the modem a few minutes to run through its self-checks and reconnect to the internet. When the internet connectivity light on the front of the modem comes on, you can plug in the router and turn your computer back on.


If you’re still having problems connecting to the internet, you may want to try resetting your router. Like power-cycling the modem, turn off your computer and unplug your router. Wait at least 10 seconds before plugging it back in. Wait for the indicator lights on the front of the router to stop blinking and then turn on your computer.

Internet Service Provider

If your computer still won’t stay connected to the internet, contact your internet service provider. They can tell you about any outages that may affect you and perform system checks to ensure there’s not any issues on their end.

Still can’t get online? Think it might be hardware related? Give us a call at 308.534.1500

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